Supporter Experience Checkup

See your nonprofit the way supporters do.

I test the five moments where nonprofits quietly lose donors and volunteers. Then we spend 45 minutes on what I found and how to fix it.

Book Your Checkup
$350 Founding rate for my first five clients Testing, 45-minute call, and written fix list
Solange Jacobs laughing in front of an orange tree

Most supporters never tell you when something breaks. They just leave.

I step into their shoes and go through the same steps they take with your organization. You see exactly what they see, in time to fix it before year-end giving.

Your checkup at a glance Sample report
Donate form Needs a fix
Volunteer sign-up Needs a fix
Contact form Working
Thank-you timing Slow
Unsubscribe Working
What I’ll test

Five moments that make or break trust

01

Your donate form

I give a small gift from my phone and count the taps and the time.

02

Your volunteer sign-up

I apply and track who replies and how fast.

03

Your contact form

I send a real question and see where it lands.

04

Your thank-you

I time how long it takes to hear back after my gift.

05

Your unsubscribe

I opt out of your emails and check that it sticks.

How it works

One week, one call, one clear list

1

Book your call and share your website.

2

I run the five tests during the week before we meet.

3

We spend 45 minutes going through what I found.

4

You get a written fix list, ranked by what matters most.

You’ll leave with

A clear view of your organization from the outside
A fix list your team can start on right away
Confidence going into Giving Tuesday and year-end giving

This is a good fit if

You lead a small or mid-sized nonprofit
You rely on online gifts, volunteers, or both
You want to catch problems before your supporters do

Need help with something else, like your board or bylaws? Reach out and let’s talk.

Solange Jacobs seated in front of an orange tree
About Solange

Nonprofit operations strategist and former CMO

I run local nonprofits, sit on boards, and advise executive directors on operations, governance, and donor trust. Before that I spent 23 years in tech marketing and served as CMO of an AI startup.

My LinkedIn posts on donor and volunteer experience reached over 60,000 people this month. This checkup puts those same tests to work for your organization.

Connect with me on LinkedIn

Find the leaks before Giving Tuesday.

Book at least a week out so the tests have time to run.

Book Your Checkup
Let’s talk

Need help with something else?

Boards, bylaws, operations, or a project that doesn’t fit the checkup. Tell me a little about it and I’ll reply within 24 hours.